Tag: books
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The Customer Service Survival Kit
…What to Say to Defuse Even the Worst Customer Situations We’re starting a book club in my team and going through this book, “What to Say to Defuse Even the Worst Customer Situations” by Richard S. Gallaghe. I’ve heard a lot of good things about it, it’s one of those books which is recommended for…
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Crazy Rich Asians – a brief review
I’ve finished Crazy Rich Asians by Kevin Kwan. Book two of 2019. I became aware of it when the film was announced, it was all over Twitter and I initially thought it was a new series rather than a film. The first half or so of the book I tore through, but the second half…
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