Category: book
-
The Customer Service Survival Kit
…What to Say to Defuse Even the Worst Customer Situations We’re starting a book club in my team and going through this book, “What to Say to Defuse Even the Worst Customer Situations” by Richard S. Gallaghe. I’ve heard a lot of good things about it, it’s one of those books which is recommended for…
-
Crazy Rich Asians – a brief review
I’ve finished Crazy Rich Asians by Kevin Kwan. Book two of 2019. I became aware of it when the film was announced, it was all over Twitter and I initially thought it was a new series rather than a film. The first half or so of the book I tore through, but the second half…
-
This Is Going To Hurt
I’ve known about this book from when it was published but mainly due to the fact that I rarely (if ever) read books, it took me until getting it for Christmas this year to read it. No idea how it took me this long to read it but I've just finished it. Now I understand…
doug dot blog... 