Category: work
-
New Woo
I’m almost two weeks late (aside from sharing on LinkedIn) with this one but we did a thing at work. Introducing the new Woo: A revitalized brand for a new commerce landscape. Tamara goes over it in the post but this one has been a long time coming. It all happened internally, every team at…
-
Seven years
Seven is my favourite number. I wouldn’t say lucky since I can’t tie any luck to it but it is a number I’m fond of. Looking back on my blog posts, as someone who is often fond of anniversaries or milestones, I only found my one and two year anniversary posts of joining Automattic, and…
-
Moving on from Happiness
Six years to the day that I started my Automattic trial, I’m no longer a Happiness Engineer. The past six months need a fair few posts on their own (sabbatical, rotation, other stuff), and I realise I’m dropping this in here after silence but felt it was a clean start to dust off the old…
-
Planning to do nothing
Today marks four months until my sabbatical starts and 25 days until I hit the qualifying point for that “perk” – 5 years at Automattic. I got the final date in March and got those dates locked down using our home built scheduling tool (Your team can use this same thing – https://happy.tools – we…
-
Distinguished HE Award
Almost every quarter in work, we have nominations for the Distinguished HE Award. This is a virtual award from peer voting for Happiness Engineers who have made an impact over the past quarter. The past quarter, I was a recipient of that, so now I have a cool image to share: I’ve long said I…
-
Longest relationship I’ve ever had
Still remarkable that I work with this lot. Maybe I should use this as an excuse to “Keep up that good blogging”
-
Onboarding with Donut
I wrote most of this back in August time, but it’s been sitting in my drafts folder. Posting now as I’ll be working on bringing Donut to more Happiness Engineers. As I mentioned, I’m on rotation to the JPOP division at work. It’s been a long minute since I went through any learning or on-boarding…
-
The Customer Service Survival Kit
…What to Say to Defuse Even the Worst Customer Situations We’re starting a book club in my team and going through this book, “What to Say to Defuse Even the Worst Customer Situations” by Richard S. Gallaghe. I’ve heard a lot of good things about it, it’s one of those books which is recommended for…
-
Giving Kudos and celebrating success
At Automattic, as a tool for recognition, we have Kudos. What are Kudos? From our internal Automattic Field Guide: Use Kudos to give a virtual high-five to any Automattician you choose. Someone help you out in a big way? Send them Kudos! Giving Kudos There are two ways to send kudos: by using a Slack…
-
I used to be a poker dealer…
Last night I was at the new Water’s Edge place to deal some poker for a work function. Aside from the odd double/triple pot where calculations were… difficult, it was really fun. The people seemed to enjoy it, even if I dealt the founder out on a very early hand… and had no idea who…
doug dot blog... 