support, work

Jeremey DuVall on “How All Hands Support Works Automattic”

The superb Jeremey DuVall explains how we bring everyone through Support at Automattic. This is timely as I've just started buddying my second (!!) initial Support Rotation. He'll end up in another team doing JavaScript, but right now he is very eager to learn about our Customers and the contact we receive. For the initial three… Continue reading Jeremey DuVall on “How All Hands Support Works Automattic”

work

First six weeks at Automattic

https://twitter.com/dougaitken/status/748082963854786560 Six weeks ago today I let the news fly. I'd spent over three hours a few nights before, on Slack with Matt, at the end of which, he offered me a full time position. How is the job? V v cool. https://twitter.com/dougaitken/status/758693990665428992 A lot of learning - moving from WordPress.com Happiness to WooCommerce Support with no prior Woo… Continue reading First six weeks at Automattic