Tag: automattic
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Jeremey DuVall on “How All Hands Support Works Automattic”
The superb Jeremey DuVall explains how we bring everyone through Support at Automattic. This is timely as I’ve just started buddying my second (!!) initial Support Rotation. He’ll end up in another team doing JavaScript, but right now he is very eager to learn about our Customers and the contact we receive. For the initial three…
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First six weeks at Automattic

So today is pretty cool I've joined @automattic! https://t.co/48a5bCIRR7 — Doug (@dougaitken) June 29, 2016 Six weeks ago today I let the news fly. I’d spent over three hours a few nights before, on Slack with Matt, at the end of which, he offered me a full time position. How is the job? V v cool. Today:Helped…
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Hello world!
I decided to keep this post, and the initial text quoted below, as it is a reminder of how long I’ve been trying to keep up consistently blogging. As this is the original first post, you’ll notice the date at the bottom. Yes, I’ve been trying through various incarnations since even before that to have…