Category: support
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Brechin Diocesan Synod
I was at the Brechin synod today, it’s been a long minute since I’ve been involvedwith church stuff so it was good to be back. I’m getting involved with the communication group to start getting churches online, and help those who already have a website make it better if needed. It is nice to be…
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Supporting support
Earlier today I tweeted a request See if you reach out to a support team, they help you solve a problem in their reply OR you figure it out yourself, gonnae reply back to let them know? You'll honestly help other customers. If our reply helped – you've no idea how much of a buzz…
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Giving Kudos and celebrating success
At Automattic, as a tool for recognition, we have Kudos. What are Kudos? From our internal Automattic Field Guide: Use Kudos to give a virtual high-five to any Automattician you choose. Someone help you out in a big way? Send them Kudos! Giving Kudos There are two ways to send kudos: by using a Slack…
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Learn-ups
I’ve said it before, but the more I work at Automattic, the more I feel the Creed applies to me. This week, I’ll be ticking off a few parts of it and I did so twice today by holding learn-ups for some colleagues. I won’t just work on things that are assigned to me. I…
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Jeremey DuVall on “How All Hands Support Works Automattic”
The superb Jeremey DuVall explains how we bring everyone through Support at Automattic. This is timely as I’ve just started buddying my second (!!) initial Support Rotation. He’ll end up in another team doing JavaScript, but right now he is very eager to learn about our Customers and the contact we receive. For the initial three…
doug dot blog... 